Payment Policy

Anna & Dean Sydney
📧 info@annadeansydney.com

1. Accepted Payment Methods

At Anna & Dean Sydney, we offer a variety of secure payment options to ensure a smooth and convenient checkout experience.

Please note that available payment methods may vary depending on your country.
It is the customer's responsibility to review and select the payment options available at checkout.

Common payment methods may include:

  • PayPal
  • Credit Card (Visa, Mastercard, American Express)
  • Apple Pay
  • Shop Pay
  • Apple Pay / Google Pay (when supported)
  • Other region-specific payment options

All available methods applicable to your location will be shown during checkout.

2. Payment Security

Your security is our priority.

  • All payments are processed through a secure SSL-encrypted connection, ensuring that your information remains protected.

  • We do not store or save full payment details on our servers.

  • Transactions are processed through reputable third-party payment processors compliant with international security standards.

You can shop with confidence knowing your data is handled securely.

3. Payment Processing

  • Orders are not processed or shipped until full payment has been successfully completed.

  • If a payment is declined, canceled, or flagged for verification, your order may be delayed or automatically canceled.

  • Once payment is confirmed, the order is sent to our supplier for fulfillment and cannot always be modified or canceled afterward.

4. Refunds

If you are eligible for a refund (for example, after an approved return or a canceled order within the cancellation window):

  • Refunds are issued to the original payment method used during checkout.

  • Once a return has been received and approved, the refund will be processed within 14 days.

  • Depending on your bank or payment provider, the refund may take an additional 3–7 business days to appear in your account.

Shipping fees, customs costs, and international return costs are generally non-refundable unless otherwise stated.

5. Currency & Exchange Rates

  • All prices on our website are displayed in the currency shown at checkout.

  • If your bank operates in a different currency, your payment provider may apply conversion fees or exchange rates.

  • Such charges are outside our control and are the responsibility of the customer.

6. Payment Issues or Questions

If you experience any issues with payment or have questions about billing, refunds, or payment methods, you can contact us at:

📧 info@annadeansydney.com

We aim to assist you as quickly as possible.