Terms & Conditions
Anna & Dean Sydney
Email: info@annadeansydney.com
1. Applicability
These Terms & Conditions apply to all purchases made through the website of Anna & Dean Sydney.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
These terms also apply to any communication between you and our customer support team and to all orders processed through our international suppliers.
2. Product Information
We make every effort to provide accurate product descriptions, clear images, and up-to-date information.
However, due to differences in screen settings, manual measurement variations, or supplier updates, minor discrepancies may occur.
-
Colors may appear slightly different depending on screen or device settings.
-
Measurements may vary by 1–3 cm.
-
Occasional typographical errors or inaccuracies may appear.
We reserve the right to correct any errors, update product information, or modify descriptions at any time without prior notice.
3. Ordering & Payment
Orders are processed only after full payment has been received.
-
Available payment methods may vary depending on the customer's country or currency.
-
It is the customer’s responsibility to verify which payment methods are available in their region during checkout.
-
If a payment fails or is flagged for verification, the order may be delayed or canceled.
Once an order is placed and payment is confirmed, the order is submitted to our supplier for fulfillment.
4. Processing & Shipping
We operate on a global dropshipping model, which means orders are shipped directly from our international supplier in China.
Processing Time
-
1–3 business days
(This includes order verification, quality check, and packaging.)
Shipping Time
-
Estimated delivery: 3–7 business days
(Delivery times depend on the destination country and local postal services.)
Important Notes
-
Shipping times are estimates and may vary due to customs delays, weather conditions, or peak-season demand.
-
Once the order is shipped, you will receive a tracking link (where available).
-
We cannot speed up the shipping process once the parcel is with the carrier.
5. Returns, Exchanges & Cancellations
Please refer to our Return & Refund Policy for detailed information on:
-
Return conditions
-
Return costs
-
Refund timelines
-
Damaged items
-
Non-returnable products
-
Address errors
Order cancellations are only possible within the first 12 hours after placing an order. After this period, the order may already be processed by our supplier, and cancellation may no longer be possible.
6. Liability
We are not responsible for:
-
Parcels marked as delivered by the carrier but reported missing
-
Delays caused by customs, international carriers, or other external factors
-
Incorrect shipping addresses provided by the customer
-
Loss or damage of parcels during return shipping
Customers are responsible for ensuring that all contact and delivery details entered during checkout are accurate and complete.
7. Intellectual Property
All content on the website of Anna & Dean Sydney, including but not limited to:
-
Texts
-
Images
-
Product photos
-
Designs
-
Branding elements
-
Logos
-
Layout and website structure
…is the exclusive property of Anna & Dean Sydney and/or its content suppliers.
No part of this website may be reproduced, distributed, copied, or used without prior written permission.
Unauthorized use may result in legal action.
8. Complaints Procedure
If you have a complaint or concern, you can submit it in writing via:
We aim to respond to all written complaints within 5 business days.
Complaints are handled carefully and confidentially. We may request additional information to resolve the issue effectively.
9. Applicable Law
These Terms & Conditions are governed and interpreted according to Dutch law, unless local consumer law in the customer's country provides otherwise.
In case of disputes, you agree to first attempt resolution with our customer service before seeking legal remedies.